Product or service substitution occurs when an advert advertises one item or service but the actual offer turns out to be something different. This can mislead other users and is not permitted on suchen.expert. Here is how to ensure your advert is clear and accurate.
Be specific about what you are offering
Clearly describe the exact item or service you are offering. Avoid vague or generic descriptions that could apply to multiple products. The more specific and accurate your description, the less chance there is of misunderstandings or substitutions.
Use accurate photos
Upload photos of the actual item you are offering, not stock images or photos of a different model or version. Photos should accurately represent the condition and appearance of the item at the time of the advert.
Do not swap out items after publication
Once your advert is live, the item or service described should remain the same. Replacing the original item with a different one — even of similar type or value — without updating the advert constitutes substitution and is not allowed.
Update your advert if anything changes
If the item or service you are offering changes in any significant way, update your advert immediately to reflect this. Keeping your advert accurate protects both you and other users from misunderstandings.
What happens if substitution is reported?
If another user reports your advert for product or service substitution, it may be reviewed by our team and could be deactivated or removed if the report is found to be valid. To avoid this, always ensure your advert accurately represents what you are offering.
