Online fraud can take many forms — from fake payment requests to manipulative contact attempts. At suchen.expert, we rely on transparent communication and clear rules so you can recognise and avoid fraudulent attempts early on.
Communication from suchen.expert
The suchen.expert customer service team does not send links through which payments, refunds, or financial transactions are processed. If you receive messages asking you to pay via external links, be especially cautious. Do not share any bank or payment details and do not respond to such requests.
Contact by alleged employees
suchen.expert employees will never ask for your password, security link, or other access credentials. Messages claiming to be from support that request such information are not legitimate. Please ignore such contact attempts.
Protecting your personal and financial data
Never share your confidential information with third parties. This includes card details, CVC or CVV numbers, PINs, TANs, or passwords. Reputable providers will never ask you to submit such data.
What to do if you suspect fraud?
Report the incident to the police and file a report. Also inform suchen.expert so we can take appropriate measures and protect other users.
