If you deactivate an advert that has active promotion services booked, it is important to understand what happens to both the advert and the promotion.
What happens to the advert?
When you deactivate an advert, it is immediately removed from the search results and is no longer visible to other users. The advert remains in your user area and can be reactivated at a later time.
What happens to the promotion services?
If you deactivate an advert while a promotion service is still active, the promotion will be paused or stopped. The promotion is linked to the active status of the advert — it cannot run on a deactivated listing. The remaining promotion time is generally not paused and resumed later; it continues to count down regardless of the advert's status.
Will I receive a refund for unused promotion time?
In most cases, unused promotion time resulting from a voluntary deactivation is not refunded. The promotion service was available and active during the period your advert was live. If you deactivate your advert, the remaining promotion time may be lost. Please review our refund policy or contact support if you have specific concerns.
What should I do before deactivating?
If you have active promotions and are considering deactivating your advert, think carefully about the timing. If possible, wait until the promotion period has ended before deactivating, so that you get the full value from the services you have paid for. If you need to deactivate urgently, contact our support team to discuss your options.
