While the messaging system on suchen.expert is designed to work smoothly, users occasionally encounter issues. This article covers the most common problems and how to resolve them.
Messages not being delivered
If your messages are not being delivered, check your internet connection first. Make sure you are logged in to your account and that the conversation is still active. If the other user has blocked you, your messages may not be delivered. If the issue persists without an obvious cause, try refreshing the page or logging out and back in.
Not receiving notifications for new messages
If you are not receiving notifications when new messages arrive, check your notification settings in your account. Make sure that message notifications are enabled. Also check that platform emails are not being filtered into your spam folder. If you are using a mobile device, ensure that notifications are enabled in your device settings.
Messages appearing as unread even after reading
If a message continues to appear as unread even after you have opened it, try refreshing the page. If the status does not update, log out and log back in. This issue is usually a temporary display glitch and resolves on its own.
Unable to open or view a conversation
If you cannot open a conversation, check whether the advert the conversation is linked to is still active. If the advert has been deleted or deactivated, the associated conversation may no longer be accessible. If the advert is active and you still cannot open the conversation, contact our support team.
Inappropriate or abusive messages
If you receive inappropriate or abusive messages from another user, do not engage further. Use the report function to flag the message and, if necessary, block the user. Our support team will review reported messages and take appropriate action.
