If a conflict between users on suchen.expert cannot be resolved through direct communication, there is an escalation procedure in place to help address the issue at a higher level.
Stage 1: Direct resolution
The first stage is always to attempt resolution directly with the other user. Use the messaging system to communicate your concern calmly and give the other party the opportunity to respond.
Stage 2: Platform reporting
If direct communication fails or is not appropriate, use the report function on the advert, profile, or message to notify the suchen.expert team of the issue. Our team will review the report and take action as necessary.
Stage 3: Support team involvement
If the reported issue is complex or remains unresolved, you can contact the suchen.expert support team directly. Provide a detailed description of the conflict, relevant documentation, and the steps already taken. Our team will investigate and work towards a resolution.
Stage 4: External legal action
If the conflict involves fraud, criminal behaviour, or a significant financial dispute that cannot be resolved through the platform, you may need to involve external authorities — such as the police or consumer protection agencies. suchen.expert is not a legal authority and cannot enforce settlements, but can provide assistance with documentation upon lawful request.
