If you have a complaint about a message you have received on suchen.expert, you can raise it through our platform's reporting function or by contacting our support team directly.
How to make a complaint about a message
The quickest way is to use the report function within the conversation. Open the message in question, access the report or complaint option, select the appropriate reason, and submit your report. Our team will review the complaint and take appropriate action.
When should I contact support directly?
If your complaint is more complex — for example, involving an ongoing issue, a pattern of behaviour from a specific user, or a situation that requires more detailed explanation — please contact our support team directly. Provide as much detail as possible, including the relevant advert, the username of the other party, and a description of the issue.
What types of complaints can I make?
You can make a complaint about messages that contain abusive, threatening, or harassing language; suspected fraud or scam attempts; spam or unsolicited commercial messages; or any other content that violates our platform guidelines.
What happens after I submit a complaint?
Our team reviews all complaints and takes appropriate action based on the findings. This may include issuing warnings, restricting the offending account, or removing content. While you will not receive direct feedback on the specific outcome, all complaints are treated seriously and investigated promptly.
