During any conflict resolution process on suchen.expert, the protection of your personal data remains a priority. This article explains how your data is handled when a dispute is being reviewed.
Data used during conflict resolution
When a dispute or report is reviewed by our support team, relevant data may be accessed — including messages, advert details, account information, and transaction history. This access is limited to what is necessary to investigate and resolve the specific issue.
Confidentiality of the process
Information shared during the conflict resolution process is treated confidentially. Details of your dispute are not shared with other users beyond what is necessary for resolution, and they are not used for purposes unrelated to the investigation.
Data shared with third parties
In cases involving fraud or illegal activity, suchen.expert may be required to share relevant data with law enforcement authorities in response to lawful requests. This is done in accordance with applicable data protection law.
Your data rights remain intact
Your rights under data protection law — including the right to access and the right to deletion — remain in place during and after the conflict resolution process, subject to any legal retention obligations. For questions about your data during a dispute, contact the suchen.expert data protection team.
