Discovering that you have been scammed is distressing. Acting quickly and methodically can help limit the damage and improve your chances of a positive outcome.
Stop the interaction immediately
Do not continue the interaction with the suspected scammer. Do not send any further money, personal data, or documents, regardless of the justifications offered.
Secure your accounts and finances
If you have shared payment details or passwords, contact your bank or payment provider immediately to prevent further unauthorised activity. Change any compromised passwords without delay.
Document the incident
Collect and save all evidence — messages, transaction records, advert details, and any contact information you have for the scammer. This documentation will be needed for any report or legal process.
Report to suchen.expert
Contact our support team and report the incident. Provide a clear description of what happened and include your documentation. We will investigate and take action to protect other users from the same scammer.
File a police report
Online scams are often criminal offences. Filing a police report creates an official record of the incident and may help in recovering losses or identifying the perpetrator. Contact your local police or cybercrime unit as appropriate.
Seek further support if needed
If you have suffered significant financial or personal harm, consider contacting a consumer protection organisation or a legal adviser. They can advise you on your options and next steps.
