This article explains the refund policy for paid promotion services and paid listings on suchen.expert.
General refund policy
In general, payments for promotion services and paid listings on suchen.expert are non-refundable once the service has been activated and started running. This is because the service begins delivering value immediately upon activation — your advert is placed at the top of search results, displayed with a yellow frame, or shown in the gallery from the moment the promotion starts.
When may a refund be considered?
A refund may be considered in exceptional circumstances — for example, if a technical error on our platform prevented your promotion from being displayed correctly, or if the service was charged but never activated due to a platform fault. In such cases, please contact our support team promptly with the relevant payment details and a description of the issue.
What if my advert was rejected after payment?
If you paid for a promotion service as part of an advert that was subsequently rejected, please contact our support team. We will review the situation and advise on whether a refund or credit is applicable in your specific case.
How do I request a refund?
To request a refund, contact our support team and provide your payment confirmation, the advert details, and a clear explanation of your request. Our team will review your case and respond as quickly as possible.
Please note
Refund requests based solely on a lack of responses to your advert or dissatisfaction with placement results are generally not eligible for a refund, as the promotion service was delivered as described. If you have concerns about the performance of a promotion, please contact support and we will do our best to assist you.
