If you are not receiving any responses to your adverts and are concerned that there may be a visibility or technical issue, here are the steps to check and resolve the situation.
Check that your advert is active and visible
Go to your user area and confirm that your advert has the status "Active". If it is pending review, deactivated, or expired, it will not be visible to other users and cannot receive responses. Reactivate or renew the advert if necessary.
Check your notification settings
It is possible that responses have been sent but you are not receiving notifications. Check your account notification settings to ensure that email or in-app alerts for new messages are enabled. Also check your email spam folder in case platform notifications have been filtered there.
Check the internal messaging system
Log in to your suchen.expert account and check the messages section directly. Incoming enquiries should appear there even if you did not receive a notification. If messages are arriving in the system but you are not being notified, update your notification preferences.
Review your advert quality
If your advert is active and your contact settings are correct, the lack of responses may be related to the advert content itself. Review the title, description, photos, and price to ensure they are clear, accurate, and competitive. Small improvements can make a significant difference.
Contact support if the issue persists
If you have checked all of the above and are still concerned that something is preventing users from seeing or contacting you, please reach out to our support team. Provide your advert details and describe the issue — we will investigate and help you resolve it.
