After purchasing, you will naturally want to see that the promotion service you booked is active for the correct advert. This is quick to check: your personal area shows the booked packages and their remaining duration. You can then check how your advert is displayed publicly.
This way, you’ll know straight away that your promotion is live and your advert can receive the extra attention you want.
The quickest way to check
After booking, open your profile and select ‘Adverts’. Alternatively, go directly to the overview via ‘My Adverts’. There you will find all currently published offers together with the promotion services booked for them.
Follow these steps:
- Open the ‘Adverts’ section in your profile or go directly to My Adverts.
- Select the ‘Active’ section.
- Find the advert for which you purchased the promotion.
- Check the promotion service packages displayed there.
- Check the remaining duration.
If the booked package appears for the correct advert, it has been assigned to your offer. The displayed remaining duration helps you make good use of the available period.
What you can see depending on the package
Each promotion service supports your advert in a different way. The way you check the public display therefore differs slightly depending on the package.
- For ‘Yellow Frame’, look for the prominent yellow border around the advert card.
- For ‘Premium Top’, check the highly visible presentation in the designated sections of relevant search results.
- For ‘Gallery’, check the additional display in the gallery on the homepage.
Gallery adverts are displayed in rotation together with other adverts. Your advert therefore does not have to be immediately visible every time the page is viewed. A permanent top position is not guaranteed with ‘Premium Top’ either. The first thing that matters is that the package is shown as active in your account.
Checking the public display correctly
Open a search or category view in which your advert would normally appear. Use a relevant search term, the correct location and a suitable search area. Also select only filters that match your advert.
Important: A search on a search page works only within the advert type you are currently viewing. You should therefore search for a Marketplace advert within ‘Marketplace’, a service within ‘Services’ and an event within ‘Events’.
If you search within the wrong advert type, your offer will not be displayed there. This does not mean that the promotion is missing.
Why the display is not the same everywhere
Search results can differ depending on the search term, advert type, category, location, search radius, filters and sorting. Other active adverts and their booked promotion services also affect the results.
Your advert may therefore appear very prominently in one search and further down or not at all in a search with different settings. A promotion increases the chance of additional attention in the designated areas, but does not promise an identical position for every user.
Further background information is explained in Why doesn’t my advert appear at the top of the search results?
If the booking has just been completed
After successful payment, it may take a short moment for all views to show the current status. Refresh the page once and then check ‘My Adverts’ again.
Please check the following briefly:
- Was the correct advert selected?
- Is the correct package name displayed?
- Is the advert active and publicly accessible?
- Is the displayed remaining duration correct?
- Does the public display match the booked service?
If you’ve purchased several packages, check each one separately. The durations may differ from one another.
How to make the most of the active period
Once the promotion is active, it is worth taking one final look at the advert. A clear cover image, an easy-to-understand title and up-to-date details help ensure that the additional attention has the desired effect on interested people.
During the promotion period, take particular care to ensure that:
- the offer is still available
- the price or reward remains up to date
- dates and conditions are correct
- you can respond to messages promptly
- images and description still match
This turns greater visibility into a genuine opportunity to connect with the right people.
If the package is not displayed
First check that the advert really appears under ‘Active’ and that you are signed in to the user account used for the booking. Reload the page and check the payment or booking confirmation.
Do not purchase the package a second time immediately. If the promotion service is still missing despite a confirmed booking, contact support using the contact form. Have the advert ID, package name, purchase date and a brief description ready. Do not disclose passwords or complete payment details.
Continue advertising with confidence
If your package is displayed for the correct advert with a remaining duration, the most important check has already been completed. Then check the relevant public view and focus on responding quickly and politely to serious enquiries.
If you would like to book another promotion service, How can I purchase a promotion service for my advert? guides you through the selection step by step.
