You can reply directly in the messages section of suchen.expert. Open the relevant conversation, type your message into the text box and send it. This ensures the reply remains linked to the original enquiry, making it easier for both parties to follow the conversation so far.
How to reply step by step
Follow these steps:
- Log in to suchen.expert and open the ‘Messages’ section.
- Select the conversation you wish to reply to.
- Type your reply into the message field.
- Give the text a quick read-through and then select ‘Send’.
Reply within the existing conversation so that your message remains clearly associated with the right person and the relevant matter. Before sending, pay particular attention to numbers, dates, prices, locations and other details where a small typing error can quickly lead to a misunderstanding.
How can I tell if my message has been read?
After sending, the message status is displayed directly next to your message. Two green ticks indicate that the other person has read your message. This allows you to see whether your reply has already been viewed, even if you haven’t received a response yet.
Even so, allow the other person sufficient time to reply. A ‘read’ status simply means that the message has been opened, not that a decision has already been made.
What makes a helpful reply?
A good reply does not have to be long. It should answer the questions asked in a friendly and specific way. If any details are still missing, you can ask targeted questions instead of making assumptions.
Depending on the conversation, the following information may be helpful:
- whether the offer, request or appointment is still current
- which details are still important for the decision
- when and where a handover or viewing could take place, or a service could be provided
- what conditions or next steps you suggest
Where possible, refer to the specific message. A personalised and clear reply builds trust and saves both parties from unnecessary follow-up enquiries.
It is best to keep arrangements on suchen.expert
For initial questions and further arrangements, it is advisable to use the messaging function on suchen.expert. This keeps the conversation organised in one place. Agreed details can be found more easily later, and you do not have to share personal contact details publicly or outside the platform too soon.
If another person immediately presses you to switch to an external communication channel, take your time and check the reason. For a normal question about an advert, the messaging function is usually sufficient.
Pay attention to your safety
Even in a private conversation, only share the information that is truly necessary for the specific arrangement.
- Never share your password or access code.
- Be cautious of links that ask you to enter login or payment details.
- Do not send full payment or ID details via the message history.
- Scrutinise any unusual time pressure, contradictory statements or promises of payment particularly carefully.
A friendly tone does not oblige you to disclose sensitive information. If you are unsure, you can pause the conversation and review the situation first.
If a message cannot be sent
First, check that you are logged in and have opened the correct conversation. Then refresh the page and try again. If necessary, copy any long text you have written beforehand so that it is not lost when the page refreshes.
If the problem persists, describe it using the contact form. Where possible, state the affected area, the approximate time and the behaviour you observed. Do not send passwords or full payment details.
Further help with messaging
You can find further answers about conversations and safe communication in the User Communication Guidelines section. This allows you to continue directly with the appropriate help topic for your situation.
