Why an activation link may no longer work
An activation link may be valid for a limited time, usable only once or replaced after a new link has been requested. It may also already have been used for a successful activation. An error message therefore does not automatically mean that the registration failed.
General information about the process can be found in the article How does account activation work?
Use only the most recent link
If you have received several activation messages, open only the link in the most recent email. A previously sent link may have become invalid following a subsequent request.
Do not repeatedly request additional messages within a short period. This may generate additional emails, while older links may no longer be usable. Pay attention to the time and date the messages were sent, as delayed delivery may cause them to appear in a different order in your inbox.
Check that the complete link was opened
If possible, click the button or open the complete link directly from the most recent activation message. If you copy the address, make sure that no characters are missing and that no spaces or line breaks are inserted.
Use an up-to-date browser and do not try to open suchen.expert through numerous old activation messages at the same time. If the link does not work in a built-in preview in your email application, you can open it in a standard browser. However, do not enter the link into third-party online services to have it checked.
Check whether the account has already been activated
A link may appear to be invalid or already used even though activation was completed successfully. Open suchen.expert directly in your browser and try to sign in using the registered email address.
If you can sign in, no further activation is required. If sign-in fails for another reason, follow the guidance in the article What can I do if I can't log in? rather than repeatedly requesting new activation links.
Request a new activation link
If an option to resend the link is offered on the registration, activation or sign-in page, you can request a new link there. Afterwards, use only the most recent message you received.
This option may not be available in your profile, as an account that has not yet been activated may not have full profile access. If no resend option is displayed, do not create an additional account or restart the registration process multiple times. Contact support instead.
If no new link arrives
Check your main inbox as well as the spam, junk, Promotions and other automatically sorted folders. Search your entire mailbox for ‘suchen.expert’ and check whether the mailbox can receive new messages.
A different or incorrect email address may have been provided during registration. If you cannot check or correct the address using an available option, do not register again. Further guidance can be found in I haven't received the activation link – what can I do?
Take the registration method used into account
For a personal account, signing in with Google can currently serve as both registration and activation. If you used this method, try signing in again with the same Google account. A separate activation link may then not be required.
Sign-in via Facebook or Apple is planned for the future. Do not assume that these options are available or that a launch date has been set. For a business account, use the separate registration process provided for this purpose. Use the sign-in method appropriate for the account type so that you do not accidentally create another account.
Protect your activation link and login details
An activation link is confidential and may be used to confirm access to your email address. Do not forward it, publish it or send the full link to support. Never share your password or one-time sign-in and confirmation codes with anyone else.
Only open activation messages that you expect following your own registration. If you receive an unexpected email, check the context, the sender’s domain and the link destination. A visible sender name alone is not sufficient proof of authenticity. If in doubt, open suchen.expert manually in your browser.
Information about the processing of personal data can be found in the Privacy Policy.
Contact support
If even the most recent link does not work, no resend option is offered or the account status remains unclear, use the contact form. Provide the following information:
- the email address used during registration,
- the type of account,
- the chosen registration method,
- the approximate time of registration and of the most recent link request,
- the exact wording of the error message,
- the steps already taken.
A screenshot of the error message may be helpful, provided that no confidential data is visible. In particular, remove or obscure complete activation links, passwords and security codes. Support does not need this confidential information to assess the issue.
