You do not usually need any special PC hardware to use suchen.expert. An up-to-date browser, a stable internet connection and standard security settings provide a good foundation. The exact names of individual options may vary by browser and version.
Key requirements
First, check the basics:
- Use an up-to-date version of a widely used browser.
- Install any available security updates for your operating system and browser.
- Use as stable an internet connection as possible, especially when uploading images.
- Set the screen resolution and scaling so that all controls are fully visible and easy to read.
Obtain browser updates through the built-in update feature or the browser provider’s official website. Do not download supposed updates via unexpected advertising pop-ups or unfamiliar download sites.
Cookies and JavaScript for suchen.expert
Essential cookies should be allowed for suchen.expert. They are needed for sessions, signing in and selected settings, among other things. If all cookies are blocked, account features may not work as intended.
JavaScript must also be enabled for suchen.expert because many interactive areas depend on it. If types, categories or buttons do not respond, check these two settings first. Further steps can be found in What can I do if I can’t select a type or category and the buttons aren’t responding?
Check browser extensions and pop-ups carefully
Some extensions alter or block website content. If a particular feature is not working, try opening suchen.expert in a private browser window or another up-to-date browser. If the site works there, investigate the extensions in the original browser.
Do not disable extensions indiscriminately. Temporarily disable only one extension you recognise if you have reason to suspect it is related to the problem, and re-enable it after the test. Similarly, allow pop-ups specifically for suchen.expert only if an expected feature does not open.
Do not click unexpected advertising pop-ups or install any software or extensions offered in them. Adjust a pop-up blocker or ad blocker for suchen.expert only if it can be shown to be blocking a necessary site feature.
Supported image formats and file size
The following image formats are supported: JPG, JPEG, PNG, TIFF, JFIF, WebP and AVIF. An image file must not exceed 12 MB. Check the actual format and file size before uploading. Simply renaming the file extension does not convert an image into a different format.
An upload may fail if the connection is weak or interrupted. Therefore, wait until an upload has finished before taking any further steps. Detailed help is available in the article What can I do if I’m having trouble uploading images?
Do not weaken security settings unnecessarily
Very restrictive browser settings can limit individual features. However, change a setting only if a specific feature is being blocked and, where possible, use an exception for suchen.expert only.
Do not disable your firewall, antivirus software or other security features indiscriminately. Keep your security software up to date. If you suspect that malware is affecting your browser’s behaviour, use your existing security software or contact a trusted specialist.
Clear the cache and website data only when there is a specific problem
Clearing the browser cache can help if content is outdated or has loaded incorrectly, but it should not be the first step. Reload the page first. If the problem persists, where possible, clear only the website data for suchen.expert.
Bear in mind that this may sign you out and cause unsent content to be lost. Copy longer texts into a note first and make sure you know your login details. Clearing all browser data indiscriminately may also affect other websites.
Change hardware acceleration only as a later test
If display or performance problems persist after the previous checks, try turning hardware acceleration on or off. Restart the browser afterwards and check whether the specific problem has changed.
This setting has different effects depending on the device and browser. It does not guarantee better performance. If the test does not help or causes new display problems, restore the previous setting.
When should I contact technical support?
If a problem persists after the basic checks, make a note of the browser you are using, the browser version, the operating system, the affected step and the exact wording of any error message. A screenshot can be helpful, provided it does not show any passwords, private messages or other sensitive data.
To find out how to prepare and submit an enquiry, see How can I contact technical support?
These recommendations do not eliminate every possible technical cause, but they help to narrow down common local problems and create good conditions for using suchen.expert.
