If a technical problem persists on suchen.expert, you can contact technical support. The more precisely you describe the error, the easier it is to identify where support is needed.
How do I contact technical support?
Open the Help page on suchen.expert and select ‘Direct Help’ there. Alternatively, you can submit your enquiry via the contact form.
Where possible, use a single, coherent enquiry for the same problem. Add any new information to your existing correspondence if this option is available to you. This keeps the description, follow-up questions and steps already tried clear and organised.
What information should my enquiry include?
Describe the problem briefly and specifically. The following details are particularly helpful:
- the page or function where the error occurs,
- the steps you took immediately before the problem occurred,
- the actual result and the result you expected,
- the exact wording of any error message displayed,
- the approximate time the problem occurred,
- your device, operating system, browser and browser version,
- the troubleshooting steps you have already tried.
Please also let us know whether the error occurs every time and whether you also observe it in another up-to-date browser or on another device. Do not change any security settings you are unsure about when checking this.
Sending screenshots securely
A screenshot can make an error message or a display problem easier to understand. Where possible, show only the affected area. Crop out unnecessary content or obscure it.
The screenshot should not show any passwords, verification codes, full payment details, private messages or personal information that is not needed. This applies to your own data as well as to other people’s data. Never send technical support a password or security code.
Check the relevant troubleshooting steps first
If types, categories or buttons are unresponsive, first refer to the guidance in What can I do if I can’t select a type or category and the buttons aren’t responding?
If an image upload fails, you can find a dedicated sequence of checks in What can I do if I’m having trouble uploading images? Then let technical support know which of these steps you have already completed.
What happens after submission?
Your enquiry will be reviewed by the support team. If further information or additional steps are required to analyse the error, you will receive the relevant guidance. Wherever possible, reply with the specific information requested.
The time required to process your enquiry may depend on the problem and the information available. Do not submit the same enquiry repeatedly in quick succession, as additional identical messages do not speed up the technical assessment.
