Which payment methods you can actually use are shown during the relevant ordering process, before you complete the booking with an obligation to pay. The selection displayed there is definitive. Individual methods may be offered or unavailable depending on the specific booking or technical availability.
PayPal, card payment and SEPA direct debit are therefore only possible examples, provided that they are expressly displayed on the payment page. Instructions for the complete ordering process can be found in the article How can I pay safely and conveniently for add-on service packages?.
Card payment - if displayed
When paying by card, enter the card details requested in the secure payment form. Payment processing may be carried out by a payment service provider authorised by suchen.expert.
Your card-issuing bank may require additional authentication, for example through a banking app or another confirmation procedure specified by the bank.
Before authorising the payment, check the amount and the associated order. Never share card security codes, PINs, TANs or confirmation codes with other users or supposed support staff by message, email or telephone.
An authorisation or pending transaction in your card account does not necessarily mean that the booking has already been finalised and the add-on service activated. Therefore, also check the confirmation and booking status in your suchen.expert account.
PayPal - if displayed
If PayPal is offered as a payment method, the ordering process may redirect you to PayPal's website to log in and confirm the payment. Before confirming, check the recipient, amount and selected funding source there.
Only open PayPal through the official ordering process and sign in solely on the genuine PayPal website or in the official app. Never send your PayPal login details or confirmation codes to suchen.expert users or via chat.
Using PayPal does not mean that every booking is automatically covered by comprehensive buyer protection. Whether a protection or dispute procedure is available depends on the PayPal terms that apply at the time and the specific transaction.
SEPA direct debit - if displayed
When paying by SEPA direct debit, you issue a direct debit mandate through the designated payment form and provide the requested bank account details there. Ensure that the IBAN, account holder's name and any other information officially requested are correct.
Because the account may be debited at a later time, sufficient funds should be available. Returned direct debits may incur costs, especially if there are insufficient funds or if incorrect information for which you are responsible has been provided.
After booking, check both the status in your suchen.expert account and the subsequent debit from your bank account.
Other payment methods displayed
If other payment methods are offered during the ordering process, follow the information displayed there and the terms of the relevant payment service provider.
Use only the payment options displayed to you within the official ordering process.
If another user asks you in a message to make a bank transfer, pay via an external link or use a payment route that is not displayed, this is not the regular purchase of an add-on service package through suchen.expert.
Availability may vary
Previous availability of a payment method does not mean that it will be offered again for every subsequent booking. Equally, the absence of a method does not mean that it is not supported in general.
The current selection immediately before you complete the specific booking is always definitive. Support also cannot guarantee that your bank or a payment service provider will approve a payment.
If your preferred method is unavailable, you can choose another method currently displayed, return to the ordering process later or contact support if you encounter an unexpected technical problem.
Enter only the information officially requested
Provide complete and accurate information in the order and payment form. The data required depends on the specific transaction, the selected payment method and the payment service provider involved.
It cannot be said in general that a date of birth, telephone number or details of company management are required for every payment. Only provide such information if it is clearly requested in the official form.
You should neither send additional data through the messaging function nor send it unsolicited to support. The Privacy Policy explains how suchen.expert and the service providers it uses process personal data.
Additional authentication by your bank or payment service provider
Depending on the payment method, your bank or the payment service provider may require additional confirmation. Follow only the instructions in the official banking app, on the payment service provider's secure website or through another authentication procedure known to you.
Do not approve a request if the amount, merchant or timing does not match your current order. Cancel the process if you receive unexpected authorisation requests and, if necessary, contact your bank or the payment service provider directly using the contact details you know to be correct.
Check the payment method and duration separately
The payment method selected does not indicate whether an add-on service package is booked once or renewed. In the order summary, separately check the scope of the service, the price, the duration and all information about any possible renewal.
Do not assume in general that it is a one-off payment or a subscription. Only the terms displayed for the specific package before you complete the purchase with an obligation to pay are definitive.
Under the General Terms of Service, the required information about the price, scope of service, payment terms and duration must be provided before the contract is concluded.
Be aware of fees and currency conversion
suchen.expert prices are quoted in euros, including the applicable statutory VAT.
For international payments or conversion from another currency, your bank or payment service provider may charge additional fees or use its own exchange rate. Where applicable, such costs are charged by the relevant provider.
Check the provider's information before authorising the payment. suchen.expert does not give a general assurance that currency conversion will be free of charge.
If a payment method is unavailable or declined
If a method is not displayed, do not attempt to arrange payment outside the official ordering process.
If a payment using a displayed method is declined, first check whether all information is correct and complete, whether an authentication request from your bank is still pending and whether the amount and any card or account limits permit the payment.
Also look for a specific error message from the payment service provider and check whether another method offered during the ordering process can be used.
If your bank or payment service provider declines the payment, you may need to contact them directly. If there is a technical problem with the suchen.expert ordering process, use the contact form.
Avoid duplicate bookings
Do not immediately retry a payment if the result is unclear. First check your emails, the booking status in your user account and the payment overview provided by your bank or payment service provider.
Otherwise, a payment that has already been authorised or executed could be triggered a second time.
If you need support, provide the advert ID, package name, amount, booking time and any transaction or booking reference. Do not send passwords, full card details, PINs, TANs or confirmation codes.
Keep the electronic invoice
Under the General Terms of Service, invoices for paid services are issued electronically, for example as a PDF or by email.
Keep the invoice and booking confirmation together with any payment reference. This information makes it easier to identify the booking if a question about the payment or activation arises later.
