If you haven’t received any messages for some time, you can check whether you’re reachable by following a few simple steps. Start with your user account: is the advert active, can it be opened publicly, and do messages appear where you expect them? Then check your notifications and the content of the offer.
This helps you distinguish a possible technical issue from the entirely normal situation in which prospective customers view the advert but have not yet sent a message.
First, check the status of the advert
Open My Adverts and find the relevant offer. It should appear in the active section. Then open the public advert link and check whether the title, images and description load in full.
If the advert is deactivated, has expired or is not yet public, new prospective customers cannot access it as expected. When reactivating it, remember that a booked promotion service continues to run during deactivation and is not paused automatically.
Check messages directly on suchen.expert
Log in with the user account used to publish the advert and open the ‘Messages’ section. Also check older conversations in case a new reply has arrived in an existing thread.
Where possible, handle questions and arrangements about the offer within the platform. This keeps the message history clear and means that you do not have to publish private contact details in the description.
Check your email address and notifications
Check that the email address linked to your account is up to date and accessible. Also check your spam or junk folder if you are expecting a notification. Email alerts are helpful, but they are no substitute for checking the platform’s ‘Messages’ section directly.
Check your account’s notification settings and, if necessary, your device or browser settings. A disabled notification does not automatically mean that the message itself is missing. It may still be present in your account.
Keep your profile details up to date
An up-to-date, publicly visible name and a consistent profile help prospective customers understand the offer better. Check details that are relevant to getting in touch or building trust. However, do not publish additional private data simply because nobody has written to you yet.
- Do not share passwords, access codes or full payment details.
- Avoid including private telephone numbers or email addresses in the public text when they are not needed.
- Use the messaging function on suchen.expert for initial enquiries and arrangements.
If you agree to use other contact methods later on, make a conscious decision about which details are truly necessary for that specific exchange.
A test with someone you trust
If you are still unsure, you can ask someone you trust to carry out a quick test. Send them the direct link to the advert. The person should open the advert and try to send you a clearly recognisable test message via the designated contact method.
Then check whether the message appears in the correct user account and whether a notification arrives. Reply briefly to confirm that messages work in both directions. Use the direct advert link and the normal messaging function for the test.
If the test works, it is worth reviewing the offer
If the test message arrives, your basic ability to receive messages is confirmed. A lack of genuine enquiries may then be connected with the offer, the timing or demand. Check from a prospective customer’s perspective:
- Do the title and first image explain immediately what the advert is about?
- Are the price or reward plausible and consistent?
- Does the description cover the condition, scope, location and conditions?
- Is it clear whether collection, delivery, shipping or an appointment is possible?
- Is there a friendly, straightforward next step at the end?
You can find more detailed tips under ‘Lots of views but no responses’.
Get the basics right first, then focus on extra visibility
An advert that is technically accessible and easy to understand is the best basis for promotion. If the content, images and conditions are right, promotion services can present the offer more prominently in the designated areas. They do not guarantee a response, but they increase the chance that more relevant users will notice the advert.
You can find ways to improve your advert at no cost in the guide to optimising your advert for free. Then take your time to decide whether a promotion service suits the value, timeframe and objective of your offer.
When Support should help
If a test message does not arrive, your advert cannot be accessed despite being active, or a setting remains unclear, send a description using the contact form. State the advert ID, the date and approximate time of the test, the user account used and the result you observed.
Do not include any passwords or full payment details. A precise, factual description helps Support assess the situation more quickly.
Moving forward with a clear result
Once you’ve followed these steps, you’ll know whether a message is technically being delivered. If the test works, focus on the content, price, images and visibility. If it doesn’t work, you’ll have specific details to pass on to Support. This way, you won’t have to guess and can improve your advert in a targeted manner.
