In the messages section, you can see whether a message you have sent has been read. If content is missing, it is also important to distinguish between two possibilities: was a message or conversation actually deleted, or is the history merely not being displayed correctly for the time being?
What do two green ticks mean?
Two green ticks next to a message you have sent indicate that the other person has read it. The indicator appears directly next to the message in question, so you can check the status within the conversation history.
This read receipt only provides information about the message’s status. It does not confirm acceptance of your offer nor constitute a binding agreement. Even a message that has been read does not have to be replied to immediately. The other person may need time to check details or make a decision.
What does a different status indicator mean?
Two green ticks are the relevant indicator for read confirmation. If they are not displayed, the conversation does not yet show a confirmed read status. The meaning of a single indicator is deliberately not defined here.
Reopen the conversation later and check the status again. Do not send the same message several times in quick succession. Repeated messages can be confusing and do not automatically lead to a quicker reply.
What can I do if I’m waiting for an important message?
Give the other person a reasonable amount of time to reply. If you need a response regarding a specific arrangement, you can follow up later in a friendly manner, referring to the previous message. Keep your follow-up brief and state exactly what you need a reply on.
The article How do I send a message to a user and how do I receive messages on suchen.expert? explains how to send and receive messages.
Can I recover deleted messages or conversations?
No. A message or conversation that has already been deleted cannot be restored on suchen.expert. Therefore, delete content only when you are sure that you no longer need the history.
Back up important information beforehand in a suitable, secure location. This may include, for example, agreed appointments, collection details or other information necessary for the specific arrangement. Only save what you really need, and handle the other person’s personal data responsibly.
The individual deletion functions are described in more detail in the articles Deleting messages on suchen.expert and How can I delete the message history of a conversation?
Check briefly before deleting
Before you delete a message or an entire conversation, please check:
- Do you still need details about the price, an appointment, handover or the scope of the service?
- Are there any unanswered questions you’d like to come back to later?
- Does the history contain any suspicious, offensive or inappropriate messages that should be reported first?
- Have you recorded the necessary information securely and with data minimisation in mind?
If you suspect fraud or receive an inappropriate message, you should not delete the history too hastily. First report the content through the designated channel or contact support. Guidance can be found in the article How do I report an inappropriate or suspicious message on suchen.expert?
The conversation is not visible, but has not been deleted
If a conversation appears to be missing even though you have not deleted it, first check that you are logged in to the correct account and have opened the relevant conversation for the advert in question. Then refresh the page and wait until the messages section is fully displayed.
A display or loading problem is not the same as deletion. Therefore, do not take any further deletion steps while it remains unclear why the history is missing. Further checks can be found in the article Common problems and solutions in chat rooms.
When should I contact support?
Contact support if messages remain undisplayed without you having deleted them, or if the messages section repeatedly fails to load fully. Describe which conversation is affected, when the problem first occurred and which steps you have already tried. Use the contact form for this.
Contact support so that a possible display problem can be investigated. However, an investigation does not mean that deleted messages or conversations can be restored. Never provide your password, confirmation codes or unnecessary personal documents.
